Privacy Policy & Notice of Privacy Practices
Effective Date: September 11, 2026
Concierge RX, LLC
Website: https://conciergerx.ai/
THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY.
Concierge RX, LLC ("ConciergeRX," "we," "us," or "our") respects the privacy and security of your information. This Privacy Policy and Notice of Privacy Practices explains how we collect, use, disclose, maintain, and protect personal information and Protected Health Information ("PHI") in connection with our website, telehealth services, health assessments, consultations, laboratory coordination, wellness programs, and related healthcare services.
Where applicable, Concierge RX, LLC will handle PHI in accordance with the Health Insurance Portability and Accountability Act of 1996 ("HIPAA"), its implementing regulations, and other applicable federal and state privacy laws.
If there is a conflict between this Notice and applicable law, the applicable law will control.
1. Who We Are
Concierge RX, LLC is a physician-guided health and wellness platform providing personalized longevity and preventive health services through telehealth and related healthcare providers.
Our services may include:
- Health assessments
- Telehealth consultations
- Laboratory testing coordination
- Home phlebotomy coordination
- Personalized wellness recommendations
- Healthcare provider coordination
- Pharmacy coordination
- Ongoing health and wellness support
Depending on the service and relationship involved, ConciergeRX may act as a healthcare provider, covered entity, business associate, or service provider. Where HIPAA applies, we will use and disclose PHI in accordance with HIPAA and applicable law.
2. What Is Protected Health Information (PHI)?
Protected Health Information (PHI) is individually identifiable health information that is created, received, maintained, or transmitted by or on behalf of a HIPAA covered entity or business associate and is protected by HIPAA.
PHI may include information such as:
- Your name and contact information when associated with healthcare information
- Date of birth
- Medical history
- Current and previous medications
- Allergies
- Symptoms
- Laboratory and diagnostic results
- Biomarker information
- Physician or healthcare provider notes
- Treatment recommendations
- Health assessments
- Care and follow-up information
- Information concerning your healthcare services or payment for healthcare services
Not all information collected through our website is PHI. Information collected solely for general website, marketing, or administrative purposes may instead be governed by applicable privacy laws and the general provisions of this Privacy Policy.
3. Information We Collect
A. Information You Provide
When you complete an assessment, request a consultation, create an account, communicate with us, or use our services, we may collect:
- Name
- Email address
- Telephone number
- Date of birth
- Address
- Health goals
- Lifestyle information
- Medical history
- Medications
- Allergies
- Symptoms
- Laboratory results
- Health records
- Biomarker information
- Payment and billing information
- Communications with our team
- Information necessary to coordinate healthcare services
B. Information Collected Automatically
When you visit our website, we may collect:
- IP address
- Browser type
- Device information
- Operating system
- Pages viewed
- Time spent on the website
- Referral source
- Cookies and similar technologies
We use this information for website functionality, security, analytics, performance, and other legitimate business purposes, subject to applicable law.
4. How We May Use and Disclose PHI
When HIPAA applies, ConciergeRX may use or disclose your PHI without your separate written authorization for purposes permitted by HIPAA, including the following:
Treatment
We may use or disclose PHI to provide, coordinate, or manage your healthcare.
For example, we may share relevant information with physicians, healthcare professionals, laboratories, pharmacies, or other healthcare providers involved in your care.
Payment
We may use or disclose PHI as necessary to obtain payment for healthcare services or to process healthcare-related billing.
Healthcare Operations
We may use or disclose PHI for healthcare operations, such as:
- Quality assessment and improvement
- Care coordination
- Reviewing the performance of healthcare professionals
- Auditing
- Compliance activities
- Business administration
- Patient safety activities
- Planning and management of healthcare services
Services Provided by Business Associates
We may disclose PHI to vendors and other service providers that perform services for or on behalf of ConciergeRX when those services require access to PHI.
Where required by HIPAA, we will enter into appropriate Business Associate Agreements (BAAs) and require our business associates to appropriately safeguard PHI.
Required by Law
We may use or disclose PHI when required by federal, state, or local law.
Public Health Activities
We may disclose PHI when permitted or required for public health activities, such as preventing or controlling disease, reporting certain conditions, or addressing public health threats.
Health Oversight
We may disclose PHI to appropriate governmental authorities for activities authorized by law relating to oversight of the healthcare system, government programs, or compliance with applicable laws.
Judicial and Administrative Proceedings
We may disclose PHI in response to appropriate legal proceedings, court orders, administrative proceedings, subpoenas, or other lawful processes when permitted by applicable law.
Law Enforcement
We may disclose PHI to law enforcement officials when permitted or required by applicable law.
Serious Threats to Health or Safety
We may disclose PHI when necessary to prevent or lessen a serious and imminent threat to the health or safety of a person or the public, when permitted by law.
Workers' Compensation
We may disclose PHI as authorized by and to the extent necessary to comply with workers' compensation laws and other similar programs.
Other Uses and Disclosures
Other uses and disclosures of PHI not described in this Notice will generally require your written authorization when required by HIPAA.
If you provide an authorization, you may generally revoke it in writing at any time, except to the extent action has already been taken in reliance on that authorization.
5. Uses and Disclosures Requiring Your Authorization
Certain uses and disclosures of PHI generally require your written authorization under HIPAA and applicable law.
These may include certain:
- Uses and disclosures of psychotherapy notes
- Uses and disclosures for marketing
- Disclosures that constitute a sale of PHI
We will obtain your authorization when required by law before making such uses or disclosures.
We will not sell your PHI.
6. Your Rights Regarding Your PHI
You have certain rights regarding your PHI. These rights include the following.
Right to Inspect and Obtain a Copy of Your PHI
You generally have the right to inspect and obtain a copy of PHI that we maintain about you in a designated record set, subject to certain legal exceptions.
You may request an electronic or paper copy.
To request access, contact ConciergeRX using the contact information provided in Section 13 of this Notice.
We may charge a reasonable, cost-based fee where permitted by law.
Right to Request an Amendment
If you believe that information we maintain about you is incorrect or incomplete, you may request that we amend the information.
Your request should identify the information you believe is inaccurate or incomplete and explain why you believe it should be amended.
We may deny an amendment request in certain circumstances permitted by law. If we deny your request, we will provide you with an explanation and information about your right to submit a statement of disagreement where applicable.
Right to Request Confidential Communications
You may request that we communicate with you about your health information by a particular method or at a particular location.
For example, you may request that we contact you by telephone rather than email, or at an alternative mailing address.
We will accommodate reasonable requests as required by HIPAA.
Right to Request Restrictions
You may request restrictions on how we use or disclose your PHI for treatment, payment, or healthcare operations.
We are not required to agree to every restriction request.
However, where you have paid for a healthcare item or service completely out of pocket and request that the information not be disclosed to your health plan for payment or healthcare operations purposes, we will generally honor the request when required by HIPAA, unless disclosure is required by law.
Right to an Accounting of Disclosures
You may request a list of certain disclosures of your PHI made by us during the applicable period permitted by HIPAA.
The accounting generally does not include disclosures made for treatment, payment, healthcare operations, or certain other disclosures excluded by law.
Right to Receive a Copy of This Notice
You have the right to receive a paper copy of this Notice at any time.
You may also access a copy through our website.
Right to Choose a Personal Representative
If you have legally authorized another person to act on your behalf, that person may exercise certain rights regarding your PHI to the extent permitted by law.
We may require documentation establishing the person's authority to act on your behalf.
Right to Receive Notice of a Breach
You have the right to receive notification as required by applicable law if a breach of your unsecured PHI occurs.
Right to File a Complaint
You have the right to complain if you believe your privacy rights have been violated.
You may file a complaint directly with ConciergeRX using the contact information in Section 13.
You may also file a complaint with the U.S. Department of Health and Human Services, Office for Civil Rights (OCR).
We will not retaliate against you for filing a privacy complaint.
7. How to Exercise Your Privacy Rights
To exercise any of the rights described above, please submit a written request to:
Concierge RX, LLC Attn: Privacy Officer [INSERT PRIVACY CONTACT ADDRESS]
Email: [INSERT PRIVACY EMAIL] Phone: [INSERT PRIVACY PHONE]
Requests should include enough information for us to identify you and understand the nature of your request.
We may take reasonable steps to verify your identity before processing a request involving PHI.
We will respond to requests within the time periods required by applicable law.
If we deny a request, we will provide an explanation and any additional rights available to you under applicable law.
8. How to File a Complaint
If you believe ConciergeRX has violated your privacy rights or has not complied with this Notice, you may submit a complaint directly to our Privacy Officer using the contact information above.
You may also submit a complaint to:
U.S. Department of Health and Human Services Office for Civil Rights
You can learn more about filing a HIPAA privacy complaint through the Office for Civil Rights:
HHS Office for Civil Rights — File a HIPAA Complaint
You do not have to give up any of your rights or agree to any limitation on your privacy rights as a condition of receiving treatment or healthcare services, except where otherwise permitted by law.
ConciergeRX will not retaliate against you for filing a complaint.
9. Our Legal Duties and Responsibilities
Concierge RX, LLC is required by applicable law to maintain the privacy and security of PHI where HIPAA applies.
Our responsibilities include:
- Maintaining the privacy and security of PHI as required by law
- Providing individuals with this Notice describing our legal duties and privacy practices
- Following the terms of the Notice currently in effect
- Using and disclosing PHI only as permitted by applicable law
- Obtaining authorization when required
- Providing individuals with applicable rights regarding their PHI
- Notifying affected individuals as required by law if a breach compromises the privacy or security of their PHI
We reserve the right to change this Notice and make the revised Notice applicable to PHI we already maintain, subject to applicable law.
If we make a material change to our privacy practices, we will update this Notice and make the revised version available as required by law.
10. How We Protect PHI
We maintain reasonable administrative, technical, and physical safeguards designed to protect information from unauthorized access, use, disclosure, alteration, or destruction.
These safeguards may include:
- Encryption and secure connections
- Access controls
- Authentication procedures
- Role-based access
- Limited workforce access
- Security monitoring
- Secure cloud-based systems
- Administrative policies and procedures
- Vendor and business associate safeguards
No method of electronic transmission or storage can be guaranteed to be completely secure. However, we maintain safeguards designed to protect information in accordance with applicable legal and regulatory requirements.
11. Other Information and Website Privacy
Information collected through our website that is not PHI may be governed by applicable privacy laws and the general provisions of this Privacy Policy.
We may use cookies and similar technologies for purposes such as:
- Website functionality
- Remembering preferences
- Analytics
- Website performance
- Security
- Measuring advertising effectiveness
You may manage cookies through your browser settings. Disabling certain cookies may affect website functionality.
We do not sell personal information.
12. Children's Privacy
ConciergeRX services are intended for individuals who are at least 18 years old.
We do not knowingly collect personal information from children under 18.
If we learn that we have collected personal information from a child under 18 without appropriate authorization, we will take reasonable steps to address the information in accordance with applicable law.
13. Contact Us
For questions about this Privacy Policy, Notice of Privacy Practices, your PHI, or your privacy rights, please contact:
Concierge RX, LLC Attn: Privacy Officer [INSERT BUSINESS ADDRESS]
Privacy Email: [INSERT PRIVACY EMAIL] Privacy Phone: [INSERT PRIVACY PHONE]
Website: https://conciergerx.ai/
You may request a paper copy of this Notice at any time.
14. Changes to This Notice
We may update this Notice from time to time to reflect changes in our privacy practices, services, technology, or applicable laws.
When required by law, we will provide notice of material changes and make the revised Notice available through our website and other required methods.
The effective date of the current version appears at the beginning of this Notice.
Effective Date: September 11, 2026
Concierge RX, LLC
Precision longevity medicine — telehealth-first, physician-supervised, delivered to your door across Florida.
Florida Licensed · Telehealth-First · HIPAA Compliant
All programs are designed and supervised by licensed Florida physicians. This website does not provide medical advice, diagnosis, or treatment. Individual results vary. Testing may be offered for wellness optimization and may not be diagnostic testing for disease. Prescription medications, where clinically appropriate, are prescribed by a licensed physician and dispensed by a licensed pharmacy.